Returns & Cancellation Policy

This policy applies to all purchases made through Bubblegum Bathrooms. It has been updated to reflect current UK consumer law and our operational requirements.

Returns

You may request a return within 30 days of receiving your item. Products must be returned in the same condition in which they were received: unused, in original packaging, and with all tags attached.

Factory‑sealed items must be returned unopened. If the seal is opened, the item becomes unsaleable and a repackaging/restocking fee will apply. This does not affect your statutory rights.

Returns can be requested through your Customer Online Account or by emailing customerservice@bubblegumbathrooms.co.uk . Please include your order number, item details, and reason for return.

Items sent back without a return request will not be accepted.

Return Costs

Unless the item is faulty or incorrect, the customer is responsible for return shipping costs.

1. Restocking & Repackaging Fees

• Sealed items: 15% restocking fee.
• Opened‑seal items: 25% repackaging & restocking fee.

2. Delivery Costs (Outbound)

We deduct the actual delivery cost incurred, even on “free delivery” orders. Supplier delivery charges vary depending on brand and warehouse and typically range from:

£14.40 – £118.80

If Bubblegum Bathrooms delivered the item directly, we deduct our actual postage or courier cost.

3. Collection Costs (If Required)

If your item was delivered direct from a supplier, we can arrange collection at the same rate the supplier charges us. This cost is deducted from your refund.

Cancellations

Orders may be cancelled within 15 minutes of placing the order. After this time, your order may already be processed or dispatched, and cancellation may not be possible. In such cases, the order will need to follow our standard returns procedure.

Non‑Returnable Items

• Toilet seats (cannot be returned once opened)
• Custom‑made or made‑to‑measure products
• Special orders
• Clearance stock
• Sale items
• Hazardous materials
• Any item where the factory seal has been opened
• Any hygiene‑sensitive product

All clearance and made‑to‑measure sales are final.

Damages & Issues

If your item arrives visibly damaged, please refuse delivery.

If damage is discovered after unpacking, please email photographic evidence to customerservice@bubblegumbathrooms.co.uk . We will advise whether the supplier wishes to collect the item or send a replacement/refund.

Refunds

Once your return is received and inspected, we will notify you whether your refund has been approved.

Approved refunds will be issued to your original payment method within 10 business days, minus:

• Restocking fees
• Repackaging fees (if seal opened)
• Actual delivery costs incurred
• Supplier direct‑delivery charges
• Any incorporated delivery cost included in the product price

Your bank or card provider may take additional time to process the refund.

If more than 15 business days have passed since your refund was approved, please contact us at customerservice@bubblegumbathrooms.co.uk .