Sign up for our newsletter
Subscribe to our emails
Shipping policy
.shipping-policy {
font-family: system-ui, -apple-system, BlinkMacSystemFont, "Segoe UI", sans-serif;
color: #222;
line-height: 1.6;
font-size: 15px;
max-width: 900px;
margin: 0 auto 2rem;
}
.shipping-policy h2 {
font-size: 1.8rem;
margin: 0 0 0.75rem;
color: #333;
}
.shipping-policy h3 {
font-size: 1.2rem;
margin: 1.75rem 0 0.5rem;
color: #444;
border-bottom: 1px solid #eee;
padding-bottom: 0.25rem;
}
.shipping-policy p {
margin: 0 0 0.75rem;
}
.shipping-policy strong {
font-weight: 600;
}
.shipping-policy .rate-list {
margin: 0.5rem 0 1rem;
padding-left: 1rem;
border-left: 3px solid #f0f0f0;
}
.shipping-policy .rate-item {
margin-bottom: 0.75rem;
}
.shipping-policy .highlight {
background: #f7f9fc;
border: 1px solid #e2e6f0;
padding: 0.75rem 1rem;
border-radius: 4px;
margin: 1rem 0;
}
.shipping-policy a {
color: #0078d4;
text-decoration: none;
}
.shipping-policy a:hover {
text-decoration: underline;
}
Shipping & Delivery Policy
This policy explains how Bubblegum Bathrooms handles dispatch, delivery, supplier‑direct shipments, damage reporting and collection arrangements.
Dispatch Times
Items showing a stock quantity are held in our Norwich warehouse and dispatched on a 48‑hour delivery service. Orders placed and paid for by 12 noon are dispatched the same working day.
Items not showing a stock quantity are ordered in as required. Once received, they are dispatched on a 48‑hour service. Typical turnaround for these items is 2–5 working days, although we always aim to dispatch as soon as possible.
Smaller postable items ordered into us and posted out typically arrive within 2–3 working days.
Many items now include delivery costs within the product price. Where delivery is incorporated, a “Free Shipping” label will appear and no additional shipping charge will appear at checkout.
Delivery Rates
Standard Delivery – £4.99
Applies to small items dispatched from our Norwich warehouse.
Average delivery time: 2–3 working days.
Applies to small items dispatched from our Norwich warehouse.
Average delivery time: 2–3 working days.
SycamoreLED Direct Delivery – Fixed £10
Goods delivered directly by SycamoreLED.
EG – Order 10 items from the Sycamore LED range and only pay £10.
Average delivery time: 1–2 working days.
Goods delivered directly by SycamoreLED.
EG – Order 10 items from the Sycamore LED range and only pay £10.
Average delivery time: 1–2 working days.
PJH Group Direct Delivery – £45
Goods delivered directly by PJH Group. Order multiple items from this range and only pay £45.
Spend £1750 on PJH Group products and receive free delivery on their products.
Goods delivered directly by PJH Group. Order multiple items from this range and only pay £45.
Spend £1750 on PJH Group products and receive free delivery on their products.
Roxor Group Direct Delivery — £40
Items supplied directly by Roxor Group are delivered on their own vehicles and are typically dispatched the next working day, arriving within 48 hours. Please note that some larger items may be delivered on a pallet.
Items supplied directly by Roxor Group are delivered on their own vehicles and are typically dispatched the next working day, arriving within 48 hours. Please note that some larger items may be delivered on a pallet.
Senstec Shower Trays – £100
All Senstec shower trays are dispatched upright on pallets and are fully insured in transit.
Delivery is typically within 5 working days.
All Senstec shower trays are dispatched upright on pallets and are fully insured in transit.
Delivery is typically within 5 working days.
All items marked Free Delivery have the delivery cost incorporated into the product price.
Damaged Deliveries
If your goods arrive visibly damaged, you must refuse delivery so we can arrange a replacement.
If damage is discovered after unpacking, it must be reported with photographic evidence within 72 hours of delivery.
We will advise whether the supplier wishes to collect the item or send a replacement/refund. All damage reports must be sent to: customerservice@bubblegumbathrooms.co.uk.
We do not recommend booking a plumber until you have received and checked your goods.
Shipping Costs
All delivery costs are shown at the checkout stage. Where delivery is incorporated into the product price, no additional charge will be shown.
Supplier‑direct delivery charges vary by manufacturer and range from £14.40 – £118.80. These may be deducted from refunds where applicable (see Returns Policy).
Wetwall
Wetwall Direct Delivery is £48, or free on Wetwall orders over £250.
Collection
Collection from our Norwich shop is free. Please contact us to arrange a suitable collection time.
Contact
For all shipping enquiries, please contact: customerservice@bubblegumbathrooms.co.uk.